Terms & Conditions & Refund Policy – SmartCity Packers & Movers Bangalore

Welcome to SmartCity Packers & Movers Bangalore. By accessing our website or using our relocation services, you agree to comply with the following Terms & Conditions and Refund & Cancellation Policy. Please read them carefully before booking our services.

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Terms & Conditions

Service Scope

SmartCity Packers & Movers Bangalore provides relocation services including household shifting, office relocation, vehicle transportation, packing and unpacking, loading and unloading, and warehousing. Service availability may vary based on location, timing, and logistics conditions.

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Booking & Confirmation

All bookings are confirmed only after receiving customer approval and advance payment (if applicable). Service dates and timings are subject to availability and traffic conditions.

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Customer Responsibilities

Customers must provide accurate information regarding items, locations, and access conditions. SmartCity Packers & Movers is not responsible for delays or issues arising from incorrect details or restricted access.

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Prohibited Items

We do not transport hazardous materials, flammable substances, perishable goods, illegal items, or valuables such as cash, jewelry, and important documents unless declared and agreed upon in advance.

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Pricing & Payments

All prices are based on item volume, distance, services required, and site conditions. Additional charges may apply if the scope of work changes during the move. Full payment must be completed as per agreed terms.

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Damage & Liability

We ensure careful handling of goods. Liability is limited to declared items and services agreed upon. Optional transit insurance is recommended for added protection.

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Service Delays

Delays caused by traffic, weather conditions, strikes, or unforeseen events are beyond our control. We are not liable for such delays.

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Refund & Cancellation Policy

Cancellation Policy

Cancellations must be informed at least 24 hours prior to the scheduled service date. Late cancellations may attract service charges to cover operational costs.

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Refund Policy

Refunds, if applicable, will be processed based on the stage of service completion. Advance payments are refundable only if cancellation is made within the specified time and no services have been initiated.

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Non-Refundable Situations

Refunds will not be issued once packing, loading, or transportation has commenced, or if cancellation occurs on the scheduled moving date.

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Refund Processing Time

Approved refunds will be processed within 7–10 working days through the original mode of payment.

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Policy Updates

SmartCity Packers & Movers Bangalore reserves the right to update these Terms & Conditions and Refund Policy at any time without prior notice.